Live Chat
Real-time website conversations, visitor context, history, internal notes, saved replies and clear conversation ownership.
PRODUCT FEATURES
One support platform for conversations, AI, staff and reporting.
Each feature is designed around the same workspace and permission model, so customer support does not become a set of disconnected admin screens.
AI Agent
Knowledge-backed answers, visible usage limits, human takeover, Let AI Continue and configurable escalation rules.
Team Inbox
Desktop three-column workflow and mobile separate views with a reply composer that remains accessible.
Staff Management
Owner, Admin, Manager, Agent and Viewer roles with server-side permissions.
Analytics
Visitors, conversations, response time, ratings, devices, referrers, AI usage and team performance.
Reporting
Date, site, agent and status filters plus exportable operational reports.
Screen Sharing
Explicit visitor consent, native browser screen selection and visible stop controls.
Voice Features
Entitlement-controlled voice calls and voice messages when enabled by the platform owner.
Widget Customization
Launcher style, position, offsets, colors, text, branding and light/dark behavior.
White Label
Premium branding removal and per-website customer-facing brand configuration.
Security
2FA, secure sessions, CSRF, tenant scoping, audit logs, domain validation and private media.
Email & Integrations
Workspace SMTP, platform mail fallback, transcripts and extensible provider configuration.
Multi-Website Support
Independent widgets, analytics, AI settings and allowed domains for each website.
Build your support workspace around the way your business operates.
Start on Free and enable paid capacity or add-ons only when you need them.